Jet Airways
Claim for baggage lost

Hi,

We travelled from Muscat to Kolkata via Mumbai on 20th December on Jet Airways. This was a via flight, i.e. we had to change flight at Mumbai Airport. At Mumbai airport, we collected our 6 peices of luggage items and handed them over to the ground staff at the Jet AIrways "Inter airport" transfer counter at the arrival section of Mumbai International airport.

On arrival at Kolkata airport, we found that one of our bags did not arrive. We immediately logged a complaint with the Jet Airways office and received a 'complaint voucher". Following this, after many phone calls we were told after 10 days that the bag cannot be traced. They paid us Rs - as immediate relief money.

Subsequently on Jan 5th, they told us that we need to file a 'claim' to be compensated for our loss. In this claim we were asked to provide details of the contents of the bag and their individual prices. We did so.

It has been over a month now and after many emails and phone calls, we have been told that we will get approx Rs 10, 000/- as final compensation.

The value os good lost itself is worth more that Rs 40, 000/-. Considering the harrasment caused to us is a compensation of Rs 10, 000/- justified.

During the last one month there has been no communication from Jet Airways. It has always been us either chasing them via email or calling them from Muscat to get a status. This kind of harrasment is uncalled for.

Appreciate if we can get a 'just' claim for our loss and compensation for the ill treatment and harassment.

Regards,

Nilesh

Company: Jet Airways
Country: India

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