Jet Airways
Refund on cancelled flight

Hi,

I am really surprised by the innovative way Jet airways trying to make money.

I had booked (lucknow-delhi) ticket through Arzoo.com for 2nd Jan 6.50 AM.

Though there was no fog that morning they cancelled the flight at last minute and later said that they can adjust me to their 10.30 flight.

Since I had a connecting flight from Delhi to London, I had to buy a new ticket from KF and cancel the jet airways ticket.

Ground staff took the ticket wrote on that that it will be refunded (without stamp) and she said refund will automatically come to my account via travel agent.

After one month refund did not come, and when I asked my travel agent he said you need to have stamp on cancelled ticket for him to proceed for refund.

After multiple calls with Jet Airways customer care I got following responses

1. Its agents responsibility to process the refund (which agent is not denying but he is saying ticket has to be stamped otherwise he can not proceed with refund)

2. Send an email to Guestrelations@jetairways.com and they can confirm over the email, obviously no response came from Jet airways

3. Guestrelations is not supposed to respond to passenger's email, they only respond to agent's email.

I have got all the conversation recorded with customer care and will be taking them to consumer court for such a nice treatment.

thanks

Rajeev

Company: Jet Airways
Country: India
State: Uttar Pradesh
City: Lucknow

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