Jet Airways
Baggage Lost

On 21st of June I was travelling from STL, USA to Lucknow, India. My Flight from STL to New York (LGA) and then to Toronto (YYZ) was American Airlines. From Toronto to Abu Dhabi and then to Delhi was Etihad Airline but because of the delay in flight from New York to Toronto I missed the Etihad Flight at Toronto. I called American Airlines and they gave me the Jet Airways flight (9W 0229) from Toronto to Delhi via Brussels of the next day (22/06). I checked with the Jet Airways ticketing agent about the bag but as per her I would get the bag at Delhi and do not need to re-checkin. When I reached Delhi I did not receive the bag, tried to file the complaint but they only raised a courtesy report as the baggage tag did not have the Jet airways mention (it has Etihad on it). But they assured me that my bag will come the next day with the same flight and I will get it at LKO from where I will need to collect it. They gave me 2 numbers to call to check the status (49638006/49638007). I called them the next day to check the status and they said the bag did not arrive again and should arrive the next day as they do see an inbound from Toronto Airport for that bag. And then I kept calling them and all they had to say was that they are still looking for the bag. They sent an email to Toronto office and kept waiting for the reply for few days and then said that they can not locate the bag. When I asked about the compensation they said since the baggage tag doesn't have Jet Airways name on it they can not provide any compensation and I need to check with American Airline (the original ticket provider). But as per American Airline as per the airline agreement it is the responsibility of last carrier to track the bag and provide the needed compensation no matter if their name is there on the tag or not. But Jet is neither able to find the bag nor paying any compensation.

Regards,

Prawal Singh

1 314 691 9471

Company: Jet Airways
Country: India
State: Delhi
City: New Delhi

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