Jet Airways
Ripoff, high penalty, unreasonable prices

Dear Sir,

I was flying on Jet Airways on 27th June 7:55 PM flight from Hong Kong to Mumbai. This was a special flight with very low fares. I paid HKD 4276 including the taxes. But on the day of the flight, i was late by few minutes and Jet airways closed their counter. I understand that in such sitatuions, an airlines will provide me a new option. They did provide me next day's flight but here was their response.

Penalty for missing the flight HKD 1200

New flight charges 6690 (3000 dollars more than my actual flight)

Total difference is 4200.

If i miss a flight (one sided flight), I have to pay the amount equal to a return flight cost from HKG to BOM. This seems extremely unfair to me. Even though I haven't used one sided journey, I have to pay the same amount again as both sides journeys. I demand a refund. Jetairways should atleast waive the penalty fees. I am already paying a lot for my new flight.

My email address is alok.jadhav@gmail.com

Regards,

Alok

Company: Jet Airways
Country: India

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