Jet Lite
Not getting the cancellation charges back from the airlines

Hi,

I have booked a flight ticket with the following details.

Date of Booking == 14th Jan

Flight No == S2 234

Airline == JetLite

From ==== Bangalore

To ==== Lucknow

Departure Date == 9th May

Departure Time == 10:40 Hrs

Airline PNR == EZMFNH

Ticket No. == 705-9091401924

Now the issue is that because the Airline has changed the time we missed our flight on that day. I called up on 9th of May to the Jet Airways Customer care and 10:05 am and the customer care executive told me that because of NO SHOW we cannot revert the charges. According to that lady actual time of departure was 10:05 and i called up at the same time but inspite of this she was not ready to revert the remaining charges. After a long argument she said that i will be getting a call in 2 days of time, which i never got. Then i called up again on May 15 at 10:25 pm and spoken to Vishal and he told me that acually on that day (9th of May) flight departed at 10:17 am and not at 10:05 am, also according to the policy charges should be reverted as according to the policy, if i am calling before the departure, charges should be reverted. Now again i called to the customer care May 18 at 06:25 pm and spoken to Sonia, who told me to contact to the travel agent from whom i have booked the flight.

These people are fooling me unnecessary and not ready to pay me the remaining charges. In actual they have done mistake by putting NO SHOW, before the departure time. Please take a quick action and help me in getting my amount back.

Looking forward to hear from you soon.

Thanks

Rohit

Mo. No. 9742338881

Company: Jet Lite
Country: India
State: Karnataka
City: Bangalore

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