Kingfisher airline
LOST BAGGAGE

I was booked on flight IT4302 from Udaipur to Delhi. I checked in with 2 checking baggage & 1 hand baggage. My checking was done by Mr Ashfaq (9829506555) & he gave me 2 bag tags along with my boarding pass. 5 minutes after checking in I observed that 1 bag tag was wrong and belonged to some

One else, I immediately went to the check in counter where I told ms Bharti (7568520516) about the same, she kept the wrong bag tag and said she will take care, I kept reminding them every 15 min and was not attended to, while boarding I refused to go on plane until they trace my bag or give me my tag. Ms Jigsha Desai who is airport manager is witness to same. On umpteen request of ms Bharti I boarded plane without my tag or baggage traced as she said she will take care of it. On landing at Delhi at around 1900 I didn't rec'd my 1 Nos baggage. I contacted help desk who tried for 2 hours but couldn't trace my bag. Ms Bharti later informed that Ms Ashfaq has wrongly entered only 1 bag as check in bag and she was unwilling to give me anything in writing or give number of airport manager by lying that she doesn't have the same, I have an international flight in couple of days and all my items are in the bag. It's a black colour stroller, VIP bag with number lock, . This experience has left a very bitter taste in my mouth and looks like I won't travel with u again and will inform my company about the unprofessional attitude of your staff.

My complain can be confirmed with CCTV footage of Udaipur airport.

Pawandeep Singh

9414168652, 9818953202

picksingh@yahoo.com

Company: Kingfisher airline
Country: India
State: Rajasthan

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