Kingfisher Airlines
Inappropriate refund

Hi,

I had 2 flights Agra to Delhi and Delhi to Pune for which I had purchased tickets for my wife and myself for rs. 6, 033/- per head. Kingfisher cancelled their Agra to Delhi flight on the morning of travel and refunded only Rs. 229/- per head. This amount of refund is inappropriate when compared to the booking amount they had charged.

Their reply on this matter is:

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Dear Mr. Arya,

Thank you for your correspondence to us dated 16th March. We regret the delay in our response to you.

With reference to your email, we have checked the matter with the concerned team and have been informed that since the reservations are booked on a Through Fare, the base fare is charged in conjunction with both the segments (i.e. Agra to Pune via Delhi) and for both the sectors, the taxes are collected once. In case of cancellation of the sector, only airport facility charge of INR 229 are refundable and hence the same has been refunded accordingly.

A refund of the above amount was processed per guest per ticket on 07th March. The reference number for the same are 0900470070559 and 0900470070560. The amount reflects the account in the next billing cycle.

In this context we are unable to comply with any addition in the refund amount as we have detected no deviation from the standard fare policy. In doing so you can be certain that no discourtesy is intended.

We thank you for providing us with the opportunity for an explanation. We apologise for any disappointment caused and look forward to the opportunity of welcoming you onboard Kingfisher Airlines.

Best Regards,

Shilpa Choudhary

Guest Commitment

Kingfisher Airlines

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Company: Kingfisher Airlines
Country: India

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