Kingfisher Airlines
Bait and Switch - robbed me of £360

In July I booked a London-Calcutta ticket, to return around the end of April – I paid £538. They told me I had a one-time free rebooking facility, so I would not have to pay a fee for rebooking. They did say I would have to pay the difference in fare. When I asked if fares increased much, they said no. I was led to believe these were differences in inflation – changes due to the price of petrol changing.

However, now I have definite travel dates they are telling me I must pay an additional £360. That is a difference of 67%!!!

They use this double talk, claiming they have sold out of “N-class” fares – a term they never explained when I was buying the ticket. Now they claim to only have “K-class” fares. This is double-speak invented to confuse an unwary customer – there is no difference in the seat or the service. It’s just at a certain time they decide to charge their loyal customers another £360 just because they want to. And they give no warning about this kind of outrage whatsoever. There are seats on the plane, I have already paid for a return flight, and they refuse to change the dates of tickets without this invented “rate change.” But they tell me they have kindly allowed me to change with no penalty. They try to sell you a spoon of honey while stealing your wallet.

I have been robbed. I am a victim of “bait-and-switch.” The company told me I would pay minimal fees when I changed my ticket, and now they are trying to rob me of £360 – when I have long ago paid for the ticket! I

Never buy a ticket from Kingfisher Airlines – they will take your money, and then charge you another 67% overnight, for no reason whatsoever other than their “invented terms” which they secretly use to convince themselves they are not robbing you. You will then have to speak for hours (I spent 2 hours on three international calls talking to 6 people – and no one provided me any service.)

DO NOT TRUST KINGFISHER!!!

Kingfisher, if you wish to resolve this complaint, email me at: mstanleybaker@gmail.com

Company: Kingfisher Airlines
Country: India

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