Kingfisher Airlines
Customer grievance- Rescheduling not done at flight cancellation

Hi,

This is Mohit Tiwari (Customer). I have booked air ticket thorugh clear trip in kingfisher Airlines from Mumbai to Lucknow on 4th Nov'10 .I received SMS for cancellation of flight on 30th Oct'10 .

This is the second insatnce when at short notice flight is been cancelled by Kingfisher airlines. However, tHis time being Deewali season I had booked my flight well in adnavce.

I have called at call center to reschedule my airticket and waited for 45 minutes twice in the call center phone queue before i recieved any response.

Pl find mentioned below pathetic response received from call center staff.

Staff Spoken: Mr Pasha, Mr Srinivas. T, Mr Chetan from banglore Office on 30th Oct'10.

1: We are really sorry, no seats are available in the flight on the 4th Nov'10

2: They are giving me option of to fly on the Deewali night (5th Nov'10) and reach home in the night (10:00 PM), which is not expected to me, as i have booked ticket well in adnavce.

3: However, They have pressurized me on taking 5 th Nov'10 night flight, as i wont be left with any options later on.

My concerns :

1: Once i have booked ticket well in adnavce, why flight has been cancelled at such a short notice

2:If at all flight is cancelled, THere is no alternate option provided on advance bokking day (4th Nov'10) by the airlines, although it is deewali time

3: I am not left with any option, other then beg in front of airlines staff memebers

3: This is the second instance, when flight at a short notice flight has been cancelled

I want a explanation and justice, by getting rescheduled airticket on 4th Nov'10 as a consumer we are not at fault.

Flight Details:

Flight No: BOM-LKO IT-RED-3169

Airline PNR: BRMCAE

Ticket#: 0901602446642

TIme : 06:30 AM,

Date: November 04

Trip ID : 1008309610

Regards

Mohit Tiwari

9833449535

mohit_rig@yahoo.com

Company: Kingfisher Airlines
Country: India
State: Maharashtra
City: Mumbai City

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