Kingfisher Airlines
Cancellation of all 4 flights of my itinerary

I had booked a flight from Hyderabad to Trivandrum for Nov 3rd and return on Nov 7th. I had booked them more than 2 months ago. I was happy that I got the price that I did for 2 people. But my happiness ended there.

The flights were both having a stopover at Bangalore (PNR numbers: CFUFNW and CFULRY). I specifically booked these flights because they fit my schedule. However, just a couple of days before my departure I was informed that the Bangalore-Trivandrum flight has been cancelled. I called up the customer care (after waiting for half an hour in the queue) and they told that the flight was cancelled for ‘operational reasons’. They accommodated me on a later flight which was fine. Then they read out my itinerary and told me about my Hyderabad-Trivandrum flight which didn’t coincide with the one I had. On enquiry, I came to know that my original flight had been cancelled and I was accommodated on an earlier flight thus making me stay in Bangalore for 10 hours for no reason. After reasoning this with the customer care, I got my Hyd-Bng flight rescheduled to afternoon.

Barely the next day, I find out that both my return flights have been cancelled too. And while you accommodated me in a Trv-Bng flight of a later time, I only had an option for Bng-Hyd the NEXT DAY!!! Imagine this. This journey was made into a nightmare even before I started it. Finally after more than an hour of harassment, I was informed I could take an itinerary of Trv-Mum and Mum-Hyd but only on waiting list since I had booked a low cost ticket. What is the reason to book a ticket couple of months in advance at a relatively low price if you are going to cancel them?

I want to bring to everyone's notice this fraudulent system Mr. Mallya is running in the form of Kingfisher airlines. I am never going to travel in Kingfisher again and will stringently oppose any of my friends’ endeavor to do the same. This is the most horrible and pathetic service I have ever come across.

Sudarshan Vig.

Company: Kingfisher Airlines
Country: India
State: Andhra Pradesh

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