Kingfisher Airlines
Lost Baby Pram and broken Baggage

I feel pitty to write this mail to you, but now I have been

dissappointed from your Airline Service.

Recently two instances happened which ruined my complete holiday and

make me felt disgusted to travel with your airlines.

a. On the flight to Delhi - Goa, Goa - Mumbai -Delhi on 3rd Jan

I had been harresed multiple times and my schedules were changed

without proper information and the inconvinience caused during the

transit.

I have an infant and child, with my spouse I was made to wait for

hours on the hotline number for re-scheduling my flight which was

earlier going through Hydrabad transited through Mumbai. All this is

bearable.

b. My Suitcase was badly handled and a tag so manupilated as to show

that all damages have been undersigned by myself. No compensation have

been given to me at the airport in Delhi for any damages.

c. On deboarding the plane I was not given the Baby Pram commiting

that this would be provided at the conveyer belt, my wife and myself

had to carry our sick baby nearly 400 Mtrs before we could reach

Kingfisher counter at T3 Terminal (IGI International) on de-boarding

the plane at 6.10 PM Flight 309 Mumbai to Delhi.

d. At the Kingfisher counter we were refused any service by Amit (on

site Manager) on 3rd Jan and rest of the staff at 8.30 PM. We

really had to struggle badly to get some commitment from the staff to

support and trace our Baby Pram, which is still untraceable and no

response has been provided till now, high level reluctance shown.

e. I have been giving calls to this number and talking to Shweta (whom

I could reach on 08826020333 or 49638418) she with other staff members

were very disrespectful and told me multiple times today to call after

4.30 PM when Amit comes to the counter who is the owner of our Problem

Ticket. After 4.30 PM nobody picks up the call

All this has given us real pain and very, very bad service while

travelling with Kingfisher. I pledge with four other members from my

family not to travel with KINGFISHER airlines any further and we

bycott all your services!!

Hope after reading this you would also think twice to carry your luggage.

Cheers, A

Ashutosh Sharma

Company: Kingfisher Airlines
Country: India
State: Delhi
City: South Delhi

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