Kingfisher Airlines
MISSBEHAVIOUR OF STAFF

I booked ticket from delhi to chennai for 4 pessengers in the month of march. My travelling date was 27th april and my pnr number was CREWFZ . i booked ticket on ur toll free number and collected from airport and my payment mode was cash.. i cancelled the ticket on 26th april on phone ..ur tele executive told me that i can collect cash back either from airport or connaught place ofiice... today on 31st may i visit ur connaught place office (delhi) to get my cash back.. they saw the tickets and told me that all 4 passenger should come with their identity proof to get the cash back.. i told them that ticket was booked by me, i m giving u my id proof but they refused me to pay me..i tell them my friends (rest 3 pasenger) lives far away from here and they r not able to come for such a small amount but they bluntly refused me to pay the money. I told them to give me in written that all passenger should come with there id to get the refund, but they refused to give in written, at last i have to call my friends to collect the money and i waited there for 2 hours . it was realy a very bad experience, .beahviour of staff miss manju thapa (supervisor), pawan sachdeva (acount executive), and harleenj are very bad.. they are very rude towards customers..kindly take action against them and do the needfull

Company: Kingfisher Airlines
Country: India
State: Delhi

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