Kingfisher Airlines
Misbehavior by staff

Dear Sir,

It's regarding misbehavior of one of your employees at the Mumbai Airport. On 3rd June, my parents landed from London at 1030 hrs. They were shifted to domestic airport by staff, as they had flight to Delhi at 1420hrs. They are senior citizens and were going first time. When they asked about their flight, they were told that Kingfisher staff will assist them t o board their flight. Their luggage was already sent, but, nobody helped them thereafter. At 1400hrs they were worried and asked again. Then, they were sent to the terminal from where flight was supposed to take off. On that counter, one of your employees Ms Babita was present. When asked, she talked very rudely and told them to wait and not disturb her. Further, she didn't send them to board the flight immediately. So, they missed their flight. It was a great blow for my parents as they were waiting since morning. They were extremely tired and in great stress. When enquired about next flight, Ms. Babita scolded my mom by saying not to waste her time as it's not her responsibility. As my dad has knee problem, he could not run here and there. With great difficulty, somehow they managed to get tickets for 1830 flight no. IT335 by paying Rs17, 000 for two. Along with Babita, one of your managers was also there. He also didn't respond. There was a time when Kingfisher Airlines was known for its courtesy, mannerism and well behavior with its customers. I'm sorry to say, but we are highly disappointed by the way your employees behave. It was a humiliation for my old age parents. Being a respected citizen, my parents are still in stage of shock as how those people misbehave with them. Instead of helping them, they kept them waiting. They wasted so much of time otherwise they could have boarded the Flight no.317. I also checked on the net but none of your flight is of Rs.8, 000. Then, why did they charge so much, I can’t understand. It’s a shame on your part for having betrayed our trust. You have lost the tag of being a responsible airline. We thought you would be responsible at least towards senior citizens, but the result is in front of our eyes. Hoping action is taken,

The details are as follows:

Flight no: IT317 (which they missed)

1.SEQ52 Gupta Girraj Prasad 65yrs

2.SEQ51 Gupta Asha 60yrs

P.s. Please remember it's not for claiming any refund, but to bring the matter to your notice. Money doesn’t matter, but respect for parents does!

Thanking you,

Yours sincerely,

Rekha Khandelwal

Company: Kingfisher Airlines
Country: India
State: Maharashtra

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