Kingfisher Airlines
Delayed for almost 4 hours without any assistance

I had booked couple of tickets for my parents to travel from Hyderabad to Bangalore by the 21:35 flight IT 3234 today i.e. 13th October. There was a server issue due to which they had to stand in the line for 2 hours during check in and later the flight was delayed to 01:30 of 14th October, hopefully as it is just 00:30 now as I am writing this. They are old and do not appreciate this. This is not the first time this has been happening especially with the same flight, I had travelled twice earlier on the same flight and it was delayed for more than an hour an da half, I would be better off traveling in a car or a train if this is the case instead of spending so much money and still my parents suffering so much, I could understand if it was a technical snag one time, everytime it is not an excuse. Then I call up King club to see if I could purchase some upgrade vouchers so that my parents could utilize the lounge facilities, and it was sad to know that the system was down, this is unacceptable, a reputed airline like kingfisher should have some kind of a disaster recovery mechanism in place and not give the excuse of system not available and server not available and in case of delays of more than 30 minutes, should allow at least people aged above 60 to utilize the lounge facilities. you cannot expect them to wait forever. The condition of the flights is not great either, I was travelling to London recently and the lcd's did not work, in one of the seats the lcd was not there at all, in one it was plastered, and then you call 5 star flying experience, which is such a hoax. I do not expect this from Mr Vijay Mallya's airline. I hope that this grievance of mine is attended to at the earliest.

Company: Kingfisher Airlines
Country: India

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