Kingfisher Airlines
Poor service, risking passenger's life

PNR No - IUJZBO. This is with respect to the online booking which we have made for Kingfisher airlines tickets on 25th Dec. The flight details are as below -

Flight no - IT0352

Mumbai to Srinagar via Delhi, departure 4th Feb - 10.10 AM, arrival 4th Feb 14.25

Passengers - Khalid Mehmood, Shamshada Akthar (55 yrs) and Masiha Sohail (5 month infant)

The issue I want to escalate is that while we had made this booking online we had also confirmed seats for them (24A and 24B) which is also available in the soft copy of the ticket that we received on mail. Inspite of the facility being available and we utilizing the same when they collected their boarding pass at Mumbai airport different seats were allocated (not the ones which we had selected). Secondly this was a via Delhi flight with a total duration of approx 4 hrs with no change of flights. This was the reason why we booked it because there is an aged lady and an infant travelling. However to our shock at the Mumbai airport they were handed over 2 different boarding passes one from Mumbai to Delhi and a change over flight from Delhi to Srinagar with a 1 hr stay at Delhi airport. This was nowhere mentioned in the booking details.

To further add to the dismay at Delhi airport there was no proper communication as to from which terminal the flight would take off. They had to actually run (and I mean it they had to literally run) from 1 terminal to another to take the flight. This situation with an aged lady running with an infant in hand is not expected after making the bookings much in advance and being a regular with Kingfisher.

The entire experience has been alarming and a risky one because there could have been serious consequences. My mother in law who was travelling with the infant is a thyroid patient and after this whole drama at Delhi airport she was actually breathless when she boarded the flight. This is just not acceptable. I demand an answer to my grievance for the inconvenience, trauma and pain caused to me and my family.

Regards,

Veena Wani

Company: Kingfisher Airlines
Country: India
State: Maharashtra

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