Kothari Hyundai
POOR SERVICES WITH MISGUIDENCE

Sub: Servicing of Getz Hyndai

Self has given the subject vehicle for regular servicing to your Satara Road Service Centre, after my recent trip from Belgaum. The subject vehicle is duly covered under Insurance with Cholamandalam.

During the servicing it was observed that the sielencer of subject vehicle has came out as a heighted stone hit the sielencer during journey to Belgaum & needs to be replaced. Though I sujjested that the vehicle is insured under cashless scheme, the concerned Manager advised me that Insurance company will not pay for such damages in hurried manner & as such I will have to pay cash while taking the delivery of Vehicle. Accordingly with resistance I paid the total amount & took the delivery of vehicle.

After approaching Cholamandalam on the subject matter, I was shocked as they advised me that since the vehicle was covered under Insurance, it was defiantly possible to replace the sielencer under cashless scheme, what was simply required was only couple of photographs of vehicle at your servicing station.

It seems that your employees are much keen to collect payments from customers in hurried manner instead of advising them honestly about the insurance procedures, which needs to be noted at your end. Am sure under cashless scheme it would have taken few days to get the payments from Insurance company to you.

The cost of sielencer as stated in your invoice no B201010124 DTD July27 Is Rs.5757.30 Plus taxes totaling to Rs.6410.00, which is also confirmed by your Inventory system of Hyndai at your end at service station. The concerned RO no is R201011850

Had your person had guided me about the cashless Insurance scheme, the that time, I would have paid less Rs.6410.00 to you with sielencer replacement. As such I would request you to pay me Rs.6410.00 either by recovering the same from concerned employee salary or from your end at earliest. Failing which I will have no option left but to approach Consumer Redressel Forum Pune in this regard under intimation to Hyndai India Ltd at their Corporate Headquarters India.

With regards & Warm Wishes

Sanjay Sarnobat

Company: Kothari Hyundai
Country: India

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