Kun Hyundai
Eplacing the dashboard

Respected Sir/Madam,

I bought Hyundai Verna on 02/07 at Pondicherry, it was registered as PY 01 AL 7447.For the past 8 or even 10 months, my car's dashboard has become sticky, and any object placed on it gets stuck onto the dashboard. On scratching the dashboard, I am getting the paint on my nail tip.

For the above reason, I went to the branch manager Mr. Dhamodharan, Kun Hyundai, Pondicherry. He asked his supervisor to take photos of my dashboard, and after 2 days I went to the manager, he said that he spoke to the company manager in chennai and they said that my car is out of warranty. So, my I asked that the life of dashboard paint is one and a half years? For that, he said that it might be a manufacturing defect. On 27/01, two service engineers inspected my dashboard, and said that the paint is getting removed. When I asked the cause for it, they were blank. I asked whether is it a manufacturing defect, they did not give any response.

On 28/01, the 2 service engineers said that they can try repainting on my dashboard, with my car halted for 3 days. They were not sure that whether the paint will get fixed without getting removed. First, the engineer said the paint would remove on touch, and then, he said we can try repainting it.

The cost of the dashboard was said to be around Rs 18, 000.The company in Pondicherry said that they will bear 50% of the amount, and I was asked to bear the 50% of the cost, and get a new dashboard for my car. I have an Accent, which is nearly 5 years old, still the dashboard is in good condition. I am a doctor, and I have been visiting the Hyundai company atleast thrice a week for the above problem. All my visits were being either delayed response or no intervention by the service supervisors in pondicherry. I asked the branch manager regarding my mail to the company, he said that his response to the same problem was they will bear 50% of the cost or they won't replace the dashboard saying that my car is out of warranty.

My request is to replace the dashboard, kindly get a solution to my complaint.

Hope, I get a reply from the Hyundai Company.

Conact No. 9198945 20785

Name -Surendar Rangaswamy

Company: Kun Hyundai
Country: India

  <     >