Kuwait airways
Loss of Baggage

Dear Team,

I had a connecting flight from New York to Kuwait on Aug-18th but my flight from Dallas to NY was late and due to weather conditions I missed my connecting flight. I had to stay in NY for one complete one day because I had the same Kuwait Airways flight next day at night. I was not given any support by American Airways or Kuwait airways and I had to bear all expenses from my pocket. There was not even a single person from Kuwait Airways at JFK to help infact there was no one available on phone also. I was surprised by the services shown by your airlines. I had to bear total expenses of $ 335.48

My expenses details are as follow:

> Cab from New York Airport to Hotel : $92.08

> Hotel Expenses for one day: $141.9

> Cab from Hotel to New York Airport: $70.95

> Dinner: $21.74

> Lunch: $8.81

I want reimbursement of all these expenses because it was not my fault. My flight was supposed to stop boarding at 9:45 PM and I reached there at 9:47 PM but everyone was gone. All other flights were waiting there. I had a commitment in Delhi on 20th but I missed it because of you guys. On 18th all flights were late on JFK.

Grave Concern:

On 19th Aug when I was taking my Boarding Pass from Kuwait Airways counter at JFK airport I confirmed a million times that my two check in bags will load with me. After all your commitments and assurances my luggage was missed out and on 21st when I reached Delhi airport I didn't receive it. Theft and mishandling of luggage is my biggest concern right now:

List of Damages:

My 5 perfumes (1 Armani Code, 1 Carolina Harrera, 1 Armani Aqua di Gio and 2 Burberry Brit) have been siphoned off from my bag - close to $300

Packed Electronic shaver along with refills has been stolen: $227

I bought 4 Ralph Lauren shirts as gifts which were packed again. They were also stolen: Approx $230

My American Tourister bag has been cut with a knife to take out goods: close to $200

because of mishandling of luggage all my choclates were damaged and they spoiled all my clothes: Approx $50

These damages are close to $1000. Please understand the losses I have faced because of Kuwait Airways. As per US Federal Laws my luggage is supposed to board with me which didnt happen. I have faced enough problems because of you guys. Please help

Thanks and Regards

Tanul Rustagi

Company: Kuwait airways
Country: India
State: Delhi

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