BPCL
Delay in delivery of refill

I have already given a complaint on the toll free no. and the complaint no. is 40032651. My consumer no is 1068. The complaint is registered almost 15 days back and till date i have not received any feedback from the company.

My distributor namely Jhanavi Gas agency Panaji Goa has not been giving delivery within 48 hours as per your company policy but we used to get within 7 days but for the last 5 months he has been delivering after 15 days and the last month after 25 days. On contacting there is no good response and rude behaviour from the staff. The same was told to the owner he neglected and he also behaved the same way.

AT PANAJI there is another distribotur namely Goa Gas he delivers to my neighbours within 3 - 4 days for the last 5 months and earlier also. When told to the owner of the Jhanavi he tells that you can change the distributor for better service.

I was informed by the Distributor that the Bharat gas company was not supplying them with required no of cylinders hence is the delay. But when found out from Goa Gas it was not so.

The customer care had told that my complaint would be responded within 3 days by the company but so sad it is not so.

I want immediate action as not only me but many consumers are getting the delivery even after 25 days.

waiting for your quick response.

Thanks

MAhabaleshwar naIK

Althino panaji goa mobile no 9225981568

Company: BPCL
Country: India

  <     >