Air India
Pathetic Inflight Service

My Wife travelled by Air India flight AI 380 on 24th April from New Delhi to Singapore. On boarding the flight she immediately pressed the service button for air hostess’s attention to get a blanket as she was not feeling well. No one paid attention to the light and only after the flight took off one of the attendants passed by whom my Wife could catch hold of and asked for a blanket. But to her surprise the flight was not carrying enough blankets to give her one. My wife had no choice but to freeze in cold. On landing at Singapore she had high fever and was severely traumatized.

Why does Air India provide a blanket to every passenger like any other flight service (at least the ones I’ve flown till date does). On an International route of approx 6hrs journey in the night if Air India cannot provide for blankets to it’s passengers they better be into some other business as they clearly do not understand the customer needs.

I’d never travel by Air India and would recommend others to do the same. One can much better in-flight service on other Airlines in the same cost or cheaper ones.

PS: Air India does not offer any personal in flight entertainment as well on SG-Delhi route.

Company: Air India
Country: India
Site: www.airindia.in

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