Air India
Delayed flight resulting in re buying onward ticket at an exhorbitant price

Thanks to the delay of Air India flight 672 from Madurai to Mumbai on 19/10 I had to re buy my entire ticket and pay double the amount (Rs 15, 800) the next day to get on a flight just from Mumbai to Indore - a 1 hour flight. My entire ticket on Make my Trip from Madurai to Indore had cost me $161 but now from Mumbai to Indore - a 1 hour flight - I had to pay double that amount almost $350.

Air India blamed Jet Lite and Make my Trip for this mistake - my PNR IUOSSL

It was a 5 hour nightmare for me - a senior citizen traveling alone - I had lost my voice and had fever and chills and in that condition I was shuttling with a loaded cart between terminals outside in the heat and humidity trying to get a flight out of Mumbai. I had to spend a night in a seedy hotel (terrifying) and then get back at 4 a.m. to get to my destination where I had commitments and meetings.

I said I would NEVER fly Air India again. Such is the competency and customer service of Air India. There were no apologies - only blame - blaming MAKE MY TRIP and JET LITE. In the US they would have bent over backward to help.

Here I was fined heavily for their incompetency.

Company: Air India
Country: India

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