Mahindra and mahindra
Complain against M/s Royal Motors, Kolkata

06-09

To

The Eastern Regional Head,

Mahindra & Mahindra

7, Park Street,

Dr Md Ishaque Road,

Kolkata,

West Bengal – 700016.

Telephone number: 033 22292177.

Subject: Complain against M/s Royal Motors, Kolkata.

Reference: Purchase of BOLERO PLUS 9 SEATER NON-AC, BS - 3, 2WD FROM ROYAL MOTORS 135A, S.P. MUKHERJEE ROAD, KOLKATA - 700 026 somewhere in February.

Dear Sir,

This is to inform you that I am writing this letter with profound grief on my experience in purchasing a vehicle as mentioned above from the dealer whose name and address is mentioned above. The proprietor of the dealership is Mr. Nitin Himmat Singh and under him Mr. RAJA GARG whose telephone number are 9830018357 is the important person and the Dealer authorized person who has misbehaved and created mental agony is Mr. Sankhojit Chatterjee.

I received a QUOTATION DATED 19-02 of the above-mentioned vehicle with QUOTATION AMOUNT Rs. 5, 44, 629.00/-. Ever since I have purchased the vehicle in February I have encountered the following problem:

1. The initial booking amount of Rs. 10, 000 and the discount of Rs. 25, 000 totaling to Rs. 35000 has not been paid back to me in spite of paying the quotation amount from the bank that financed me.

2. Vehicle was purchased in February Discount offered by dealer. Rs. 25000.00, booking amount taken by dealer Rs. 10, 000.00, which construes that when the vehicle is getting bank financed Rs. 35000/- is supposed to be returned back by the dealer to the customer that is me. I have not received this money till date.

3. Over inquiry the dealer is mentioning that they have adjusted this money against insurance and registration cost. However, DEALER IS UNABLE TO PROVIDE ANY RECEIPT OF THIS TRANSACTION OF Rs. 35000 GETTING ADJUSTED TO REGISTRATION COST AND INSURANCE (AS CLAIMED BY DEALER).

4. It is pertinent to mention FEW DETAILS OF THE VEHICLE - BANK OF BARODA - TALA PARK BRANCH HAS FINANCED THE VEHICLE.

1. VEHICLE GOT REGISTERED BY me WITH THE HELP OF INVOICE received FROM THE DEALER after 6 months of purchase of vehicle AND A XEROX COPY OF THE INSURANCE cover note also provided by the dealer AFTER 6 MONTHS FROM THE DATE OF PURCHASE.

2. ORIGINAL INSURANCE COVER NOTE TILL date have NOT RECEIVED THE BY me.

3. REGISTRATION NUMBER OF THE VEHICLE IS WB - 04 - E – 7803 was obtained by me with lot struggle and pain and had to bear lot of expense since documents for registration was not provided by the dealer.

4. While getting the vehicle registered it was identified that temporary registration number of the vehicle was a false one (vehicle was supplied with temporary registration number 451 but it was identified that the actual temporary registration number was 278). This may kindly be verified and checked from your end since I suspect that the dealer is cheating in all respect in providing a fresh vehicle. For your reference kindly note the engine number is GHA4A23016 and CHASIS NUMBER IS MA1WG2GHKA2A72185 of the vehicle provided to me.

5. There are some TECHNICAL PROBLEMS encountered by me which I think is purposefully done so that owners of vehicle cannot verify whether the vehicle provided to them is fresh or damaged and rectified one at their service center.

6. FOUR FREE SERVICES OVER. VEHICLE WAS NOT ATTENDED TO AND DELAYED PURPOSEFULLY FOR DELIVERY.

7. WITHIN 6 MONTHS OF THE PURCHASE OF THE VEHICLE THE 4 TYERS HAVE ALREADY WORN OUT AT 18000 KM.

8. VEHICLE HAS NEVER BEN ATTENDED TO PROPER SERVICE AND THE CLIENT IS FORCED TO GET THE VEHICLE SERVICED

I request you to immediate scrutinize and inspect this dealer’s network. It appears that the dealer is firing the gun by keeping the butt your shoulders. I immediately require the following;

• PROPER ACCOUNTS OF Rs.35000/- to be made available to me.

• INSURANCE COVER NOTE ORIGINAL to be produced to me by the dealer.

• All relevant documents of purchase of vehicle are required by me, which I want that M&M should help me to obtain the same.

• MATTER SHOULD BE BROUGHT TO THE NOTICE OF your concerned department MAHINDRA AND MAHINDRA so that manufacturer should know what his dealer is doing in Kolkata.

• I need an immediate reply on this missive of grievance.

With thanks,

Regards,

RABI ROY

# 35 B, KALACHAND PATHITUNDI LANE,

KOLKATA - 700 002.

PHONE NUMBER 91-9830174227.

Company: Mahindra and mahindra
Country: India
State: West Bengal

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