Mahindra Two Wheelers
Replace with a new vehicle or Return my money back

To

The Manager -Customer Care

Mahindra Two Wheelers

Sir,

Sub: Compliant and request to replace a new vehicle or return the money

Ref: 1. Telecon with your Customer Care Executive Mr. Rohan on 7th January at 5:55pm

2. Date of Purchase of Vehicle on 21-December from your dealer M/s Majestic Motors, Narayanaguda, Hyderabad.

I, A.V Srinivas, Purchased Mahindra Rodeo two wheeler on my spouse name Mrs A.V Udayasree, from your dealer M/s Majestic Motors on 10-Dec paying 28, 979/- (Receipt No: 1543, issued by your dealer Majestic Motors) towards down payment and got the vehicle delivery in the late evening at 8:30pm. Prior to this, have paid Rs. 1000/- towards the booking advance on 21-Nov (Receipt No: 1504, issued by your dealer Majestic Motors). Remaining amount, have taken loan from your own finance department – Mahindra Finance.

Immediately on the next day i.e., On 22nd Dec, I observed that Self start is not working. When I contacted your dealer, the showroom executive Mr. Venkat advised me to use kick start and bring the vehicle to the show room. Once I reach there, Show room team directed me to go to service show room located in a different location. The Service person told me that nothing to be done and need to use the vehicle for some more time. Told him that have taken the delivery just 12 hrs ago. Even then he gave me deaf ear and convinced me to go ahead using that. After that made N- number of complaints on this starting problem.

This problem is persistently bothered me and with lot of frustration, again complained the same to the dealer and expressed by dissatisfaction. After a long argument, the show room executive sent the service person to my home and changed the battery. The same problem again started after three days and now I am totally frustrated with this vehicle. This should be a manufacturing defect of the self motor or the electronic circuit used in the vehicle for this self start.

Till now TR number was not given to this vehicle and gave me one single key. They failed to hand over the papers too even after one month. Have requested the show room person so many times to escalate this issue to the company. They ignored my request and not even able to give the showroom MD number or Company Sales / Support Manager Number too.

At this juncture, I request you to take immediate action and resolve the problem with the following two options

1. Replace this vehicle with a New Vehicle, or

2. Return my money immediately

Kindly replace the vehicle with a new vehicle or return my money paid within a week from today. I look forward your immediate action on this.

If I don’t receive any response from you or your dealer, I don’t have other option except escalating this issue to Consumer court for the justice.

Thanking You,

Yours sincerely,

Srinivas Avasarala

Company: Mahindra Two Wheelers
Country: India
State: Andhra Pradesh
City: Hyderabad

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