MakeMyTrip
Refund of Cancelled Ticket

anubhav
05-02-2010
36

I had booked an Indigo Airlines Ticket from MakemyTrip.com on 25th April Booking Id - 000015363578. PNR # - Y4H3DG. Departure timing 25th April 18:20. Ticket cost Rs 8392.

On the same day at around 12 noon, I requested MakeMyTrip to cancel the ticket. MakeMyTrip representative confirmed that only Rs 1000 will be deducted as cancellation charge and the rest will be refunded. I gave them confirmation for cancellation.

To my surprise only Rs 120 was refunded. On enquiry, I was told that the amount could not be refunded as the ticket was cancelled in less than 6 hrs before flight departure. They refused ANY FURTHER REFUNDS.

First of all, I had made the request before 6 hrs to departure.

Secondly, Indigo Airlines confirmed to me that my ticket was NEVER CANCELLED by MakeMyTrip.

Third Point is that MakeMyTrip portal reflects that my cancellation date is 27th April. I requested for cancellation on 25th April and never contacted MakeMyTrip on 27th April.

Please Help. It's Hard Earned Money.

Thanks,

Anubhav.