Make My Trip
Charging for unused tickets

I Booked a Flight ticket for the following date, from Pune to Delhi, on 5th Jan using the website for Make my trip.com

Make my trip Booked me a Unconfirmed Ticket from Pune to Delhi, by Indigo Airline

And a Confirmed Booking from Delhi to Ranchi, by Indian airlines.

On calling Indigo Airlines, I found there was no reason from Indigo airlines for not confirming the Flight, They said, Make my trip needs to confirm the booking, which they never did.

On top, none in the Make my trip Call centre was able to fix the problem, and always ended up keeping me on Hold over the phone for Hours, with no end result.

I even got an Email saying, that the Make my trip representative is trying to get in touch with me over the phone and I am not responding. And this was a big fat lie. Why should I not respond to a call, after I have paid 13, 000 Rs using my Citibank creditcard. This transaction was confirmed to me over my cell phone and email from Citibank.

Now I am being told that Indigo flight fare will be reimbursed, but Indian Airline flight fare will be deducted.

How can I be charged for the 2nd or connecting flight, when Make my trip never confirmed me the 1st flight ticket? How does make my trip expect me to take a flight from Delhi when I am still sitting in Pune. Make my trip is supposed to co-ordinate with both the airlines and get me a result.

Company: Make My Trip
Country: India

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