MakeMyTrip
Difference needs to be refunded

We booked a ticket (Ref YPTUB9) from Mumbai to London via Dubai with a 2-day stopover in Dubai even though a cheaper ticket was available for the same trip but with just a one-day stopover. We completed the online booking, but the site came up with a message saying there was a technical problem. We called Customer Support, who gave us some yarn about a technical problem with some servers (!!). After some browbeating, they re-did the booking but now with a one-day stopover, ostensibly because seats were not available on the original itinerary - though bookings were still possible online for the two-day itinerary afterwards.

We sent them an email saying that we should be refunded the difference between the fare for the two-day stopover and the one-day stopover but received no response. On calling Customer Support we were told that the higher price was the actual price and the lower one-day price was displayed because of some "technical glitch" (!!).

Let's see if someone from makemytrip India gets these posts and whether they actually do something about it.

Company: MakeMyTrip
Country: India

  <     >