MakeMyTrip
Wrong flight booking

Had booked 3 British Airway airline tickets Mumbai-London LHR-Mumbai with makemytrip.com, under booking

ID NN25252301779053 passengers name Mrs. Durriya Hozef Darukhanawala,

NN252301779017 passenger name Mr. Hozef Abdulhussain Darukhanawala and

NN211011779909 passenger name Ms. Zainab Hozef Darukhanwala. the flight details are below.

BA-198 Departure 12th July Tue from Mumbai to LHR 13:20 hrs

BA-198 Arrival 29th July Friday LHR-Mumbai 11:05 hrs

Due to certain reasons we could not travel at the same date and needed to change the onward date of the round trip

To do so we called the toll free number of makemytrip 1800-11-8747 and spoke to a certain Mr. Balwant in Chandigarh. We asked for a change of dates from

Tuesday 12th July to Wednesday 13th July for each of the tickets.

We asked him if all the seats were together because he changed all of them individually taking a minimum of half an hour for each ticket. He informed us that there are 9 tickets available for the 13th Wed. We continiously re-confirmed whether the tickets were TOGETHER and he confirmed so and did the needfull costing us 5500 INR on each ticket.

The tickets were mailed to us online on the id- hozef.moneymasters@gmail.com and we were shocked to see that he had booked 2 tickets on one flight and the third on a different flight altogether

Mr. Hozef darukhanawala and Ms. Zainab Darukhanwala were booked on BA-198 Wed 13th July

BUT Mrs. Durriya Darukhanawala ID-NN252301779053 was booked for

BA-138 Wed 13th July.

SO he changed the flight number for one of the passengers when we asked him for change of onward date of travel.

When we further called 022-40648687 and spoke to Mr. Narendra in Chandigrh itself, we informed him of the mistake on their side, he refused to accept it.

We then asked him for a solution and to the problem on hand and asked him for a change of flight from BA-138 to BA-198 for Mrs. Durriya Darukhanawala on Wed 13th July.

he informed us that there are no tickets available in the economy cabin and we wil need to pay an extra of 48, 000 INR for the ticket available.

I would also like to add he was extremely rude and non-considerate.

He said he will hear the recording of the call to Mr. Balwant and hear it to clear the air and find whose mistake it was.

Please look into the matter and let us know what the outcome will be my contact details are mentioned below

Hozef Darukhanwala

number- 919821224192

Id- hozef.moneymasters@gmail.com

Company: MakeMyTrip
Country: India

  <     >