Makemytrip.com
Access money charged

This is with reference to my MakeMyTrip booking Id – NF251381991433 which is for Bangalore to Mumbai on 10th Dec’2010 and Mumbai to Bangalore on 12th Dec’2010.

While booking the tickets on MakeMyTrip.Com on 6th Dec'2010 night I have seen the total price of G8-202 as Rs 3, 460 (with a clause of Rs 1, 175 off on booking a return fare on Go Air), I opted for this offer and for Mumbai to Bangalore itinerary, I opted for GO AIR flight (G8-371) again which was costing Rs 4, 907.

While I was on REVIEW page, I got a message that the total fare for Return has changed from Rs 4, 907 to Rs 4, 532.

Therefore the total charges should be (Rs 3, 460 – Rs 1, 175) Rs 4, 532 = Rs 6, 817

It was mentioned (on the REVIEW page) that the any promotional discount will be reflected in the confirmation page but after I entered my credit card credentials I was charged Rs 9, 167!! which I believe is full amount of Rs 4, 635 (for G8-202) and Rs 4, 532 (of G8-371).

I have attached the screen snapshot of the pages as reference to several emails to MakeMyTrip.com (service@makemytrip.com), these screen snapshots I took to avoid such instances because I had a similar experience in the past.

On 7th Dec'2010 morning, I had over 40 minutes discussion with their customer care executive by name, Rahul at MakeMyTrip's customer care telephone number 1-800-102-8747 who assured me to look into this through his log files of 6th Dec'2010 (at the time I booked the tickets) and revert to me latest within 24 hours.

I am only getting reference numbers which are 101207-018311 and 101208-031201 asking for 72 hours time to resolve this issue!!

Today (15th Dec'2010) even after a week's time no mail has been sent to me from MakeMyTrip nor anyone bothered to give me a call to let me know the status even when I marked my one of the mail to Mr. Mohit Gupta, Chief Marketing Officer.

This shows their service level and how they treat customers, Tele-callers are also too rude in their talks as if they are doing any favors if they speak.

I am requesting the concerned authorities to look into this and let me know when am I getting my money back.

Regards,

NITIN BANSAL

Company: Makemytrip.com
Country: India
State: Karnataka
City: Bangalore

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