Makemytrip.com
Refund Delayed

anurag_nanda
04-20-2011
177

I had made a booking with Makemytrip via booking reference number (MakeMyTrip Booking ID - NP251704107407).

During our holiday my son was seriously ill and we had to return as an emergency. I called Makemytrip and obviously got no assistance and they asked me to contact the airline.

On calling Spice Jet they were nice enough to understand the problem and canceled the tickets so I could book earlier flights, and confirmed a refund back to makemytrip since they were the travel agents in between, and asked me to contact makemytrip.

On calling makemytrip and waiting for several minutes I was told that out of the 10, 000 refund that Spicejet had issued to them they would only refund about 8700 out of it... I was dissapointed, however, the situation required me to rush back, hence I said ok and asked them to refund back to the credit card. They confirmed this and mentioned that the amount would be refunded back within 3 business days. This conversation happened on 4th April and today is the 20th and several calls to makemytrip... they just keep putting you on hold and hang up.

I called Spicejet once again to confirm, and again they confirmed that the refund has been issued.

However, on my last call just now to makemytrip I was placed on hold by Gaurav Bahl for over half and hour and then hung up on. Please assist me in receiving my refund and would never want to do business with a company such as this again, who do not value customers time.