Malaysia Airlines
Rude attitude & process gap

Hi

I travelled from Manila to Chennai Vis KL on 1st Feb'10 by MH. I had excess baggage at Manila and i regruped my hand bag and checkin bag to get cleared by paying additional charges for check-in bag. Unfortunately I was asked to pay again for the bag i was carring in my hand or to remove the stuffs so that they will allow me to get-in to the flight. On top of this they are only accepting ringet at the counter. Upon arrival at home i tried to contact the customer care and seek clarification for the same but for no use. I even asked the process of getting back my stuffs what i was forced to left there at KL, but that also seems missing. Quite surprising and sounds funny. I have all the mail communication between the Customer care officer pertaining to this. Please help me in this regard. My major question here is if i was asked to adjust my baggages at Manila and was cleared there then why i was questioned again at KL for the same service provider. Please clarify.

Regards

Jiten

Company: Malaysia Airlines
Country: India
State: Tamil Nadu

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