Maruthi swift dzire
Poor service

Date : 11th July

From

K.Prabhakar,

141, North Uthra Street,

Srirangam, Trichy 6

0431 -2432591

To

The Service division

Maruti Suzuki India Limited

Palam Gurgaon Road

GURGAON – 122 015

Haryana State

Email: www.marutisuzuki.com

Sir,

Sub: Complaint on the dealer – reg.

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I have purchased a Maruti Suzuki Swift Dzire Petrol bearing Regn No. TN 48 L 1386 on 18th July through your dealer M/s. ABT Maruti, Trichy-Madras Trunk Road, Mambalachalai, Tiruchirappalli – 620 005. Hitherto there was absolutely no problem whatsoever in the performance of the vehicle. The car met with an accident on 2nd July on the Tiruchy – Dindugul Highway approximately 10 KMs. before Manapparai when I was traveling from Manapparai to Tiruchy. I drove the car at around 70 KMs. speed and suddenly the truck going on the front applied the brake and one of the protruding part of the truck touched the front wind shield of the card and the wind shield broke and there was also minor bruises on the front of the vehicle.

I drove the vehicle straightaway to M/s. ABT Maruti, Mambalachalai, Tiruchirappalli-620 005 for service. I was informed that the wind shield has to be replaced as well as minor tinkering work has to be done. I took their advice to go for the insurance as well since the vehicle was insured with Bajaj Alliance. Except replacing of the wind shield, there was no major problem and I found that there was an inordinate delay in delivering the vehicle on 10.07.2010. I was not available on that day and therefore the vehicle was delivered at my door steps. When I reached home at around 9.00 PM, I found that the interior of the car was abused like anything due to mishandling of the vehicle by the dealer. Since the wind shield was broken and the glass pane was still intact, when I drove the vehicle to ABT Maruti

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there was no damage to the interior of the car. To the shock and dismay when the vehicle was delivered, I found the interior of the vehicle just above the meter panel and the air conditioner vent tempered and abused to such an extent that it look ugly. The interior was abused like anything due to mishandling at the time of replacement of the wind shield. I did not went to ABT Maruti to take delivery of the vehicle, but it was delivered at my door step when I was absent and therefore I could not enquire at ABT Maruti. Today being the Sunday, I was not able to meet the dealer directly. I am of the view that had the vehicle was handled properly, the abuse of the interior could have been averted. I apprehend that the value of the car had been drastically reduced and it also does not augur well for one to drive the vehicle with such an interior.

One of the reasons I went to Maruti is its quality and after sales service. I am perplexed when very little care was taken during the replacement of the wind shield and the prompt and good service took a severe beating.

Kindly enquire and do the needful.

Thanking you,

Yours faithfully,

(K. PARABHAKAR)

Company: Maruthi swift dzire
Country: India
State: Tamil Nadu
City: Tiruchirappalli

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