Maruti Alto
Bad Service

Hi,

I am unsatisfy with service of Simran Motors Service Center. Unskilled and hopeless staff.

On Saturday 30th April I give my Alto for service (40000 km). Mr. Sushil (Advisor) has check my car and take for service and he given time of delivery at 6.00 pm. on the same day i gone to take my car on 6.00 pm. Mr. sushil told me wait for 10- 15 minutes and take your car. I just wait upto 8.00 pm then he told me that you can not take your car some pending works were there. I told to Mr. Sushil that I want to go long drive on sunday with my family. kindly give my car, again on monday I will leave my car. for serivce purpose. Mr. sushil agree and ready to give my car. When I see my Car I got shocked because my car got Accident in their service center. dicky got dented and backside bumper dented and front side light broken and dent of bonate and front side bumper dented. I notice all damage due to accident to Costumer Care Managar Ms. Jyoti Kadam and she told me that we are going to do all work with servicing on Thursday on 5th May. and ask for my Insurance Policy, RC Book and Driving Licence.

On Thursday 5th May I make a call to Mr. Warsi (Body Shop manager) and told me that your work will completed on Friday kindly take your car on Friday.

Again on Friday I meet Mr. Warsi on 6.00 pm he told me to take my vehicle on Saturday.

Again on saturday 11.24 pm Mr. Sushil told me on Mobile that your car is ready. so I gone in simran motors and meet Mr. Sushil. agiain he told me wait for 10 minutes I will give your car. I seen the same car in workshop it is not servicing properly and Bonate of backside is still broken situation and not washed. All thing notice to Ms. Jyoti (Customer Care Manager). She promised me your car will give on sunday after all camplaint fulfill.

On sunday Mr. Sushil call me and ask for car delivery. I told to Mr. sushil if it is ready then & then you call me, he said that he confirm the same. when I gone to Simran Motors again problem are same. Ms. Jyoti on leave so I make the call to Ms. Jyoti and told her all situation.

If body shop Insurance policy is their why used my own Insurance policy

from 1/05 to when my car ready pay me Rs. 1000/- per day. because I used my car for Office. so mistke is your and How I can bear for this. I allready talk to Ms. Jyoti about all those thing.

Simran Motors have to Pay me Rs. 1000/- per day for hire charges of vehicle due to damage in workshop.

when my car ready then only call till Rs. 1000/- per day will be continued.

I am very disappointed with the service center staff.

Looking forward towards satisfactory response from Maruti and some strict action against Simran Motors.

Regards

Kiran Patil

9324066097/ 9769776097

[email]kiranhpatil76@gmail.com[/email]

Company: Maruti Alto
Country: India
State: Maharashtra
City: Raigad

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