Maruti
Poor Service

Sir / Madam,

This is regarding the problem we have faced on 21-Feb, Sunday. Our car model being A Star, we had a problem with the lock, we were able to put the key but we were unable to turn/rotate it to 'On' or 'Start' position. We tried in all possible ways but also it was just unmoved. We were stuck in Adi Chunchanagiri, a place near Kunigal outskirts of Bangalore. As we didn't find any reachable service stations, we called up the people of Pratham Motors, Bangalore, who had serviced our car. They took this isssue very lightly and started making fun out of us by providing 'n' numbers of contact numbers of other persons. As we faced this problem outskirts the bangalore, none of the Maruti people were ready to help us. They being so ignorant & excalating our calls by giving the contact numbers of other persons who just transferred the calls again and again which was of no use. We had made around 50-60 calls but didn't get even a single positive response or guidance. For whomever we were calling, they were responding that road services facility is available only within the city and its constumers responsiblity if the car broke downs at outskirts of the city. This type of cheap response was never expected from the MARUTI Service Centres. If this is the case, why should they promote as 24/7 service available throughout INDIA while selling or show AD in TV, Newspaper as 24/7 service available throughout INDIA. This is really Ridiculous.!!! Finally we had to get it temporarily done by a local mechanic, who just took of everything and gave the direct connection and we took a high risk of driving with 1 hand all through the way for 4 hours!! (as we had to hold the key in 1 hand to see that it doesn't get stuck). It is disgusting that the Maruthi company being a highly reputed one offers this worst service to the customers! Kindly look in to it! We are fed with your 'sorries' and donot expect it anymore!!

Regards,

Ramadasu

919986503487

Company: Maruti
Country: India

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