Maruti
Pathetic service

Hello, this is to bring in your kind notice that, how the maruti dealer "m/s rana motors gurgaon" is spoiling the image of maruti. i have bought the vehicle bearing regn no DL12CC0394 in Feb and after that i have got the service done in June at approx 9000 KM and after that i haven't got any follow-up from the dealer. when i have called them just as a query that when my cars service is due it was already due by few days and done approx 20000KM. surprisingly within 20000KM my vehicle engine has following issues:-1. engine vibration. 2. poor pick-up.3. noise from suspension.4. noise from brakes.5. horns does not work.6. body noise.7. uneven tyre worn out.8. steering not centralized.9. Engine vibrates while stalling the engine. 10. tyre buldge.

Despite of solving the issues they (dealer official) have given me a nice estimate whereas i have got extended warranty and now as per them nothing is covered under warranty.

My tyres and suspension has gone within 20000KM, as per them wheel alignment and wheel balancing should be done at every 5000KM. But nobody bother to inform me the same. And is its is required at every 5000KM then why its not mentioned in their service schedule.

And today is third day my vehicle is standing with them (RANA MOTORS GURGAON WORKSHOP) and quite obviously i am scared, as my vehicle is quit new.

I would request you to kindly look into this matter and try to resolve it ASAP.

lalit kuma

Company: Maruti
Country: India
State: Haryana
City: Gurgaon

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