Maruti Insurance and MASS
Fraud being promoted at Maruti

Submitted by: Samir Puri 0 views Maruti Insurance and MASS

Maruti being such a big name in Indian auto mobile industry but they are not open to take feedback. I have escalated to their CRM team, Mr Ashit (Regional Manager) & Mr Pankaj Narula (Head - Service/Ops) but no serious action has been taken.

I am feeling cheated by one of your MASS: Auto tech Engineers, sector 3, Dwarka. Car no. AS14 A 1455 was given for accident repair against insurance taken from Maruti (National insurance). It was told to us by Mr Bharti (Works Manager) that transaction with be cashless and no amount shall be paid by us.

Today they have charged us 7, 074/- against the repair stating the amount will come to us directly from insurance company.

On questioning him, he was so bloody rude. This is not the service we expect for Maruti or their associates. I need an answer on following points otherwise I will forced to go on Blogs/internet and ensure updating false promises made by Maruti while selling insurance stating it is a cashless transaction.

Ø Why were we misguided by Maruti at the time of selling of Insurance?

Ø Why were we misguided by MASS?

Ø Who has given Mr Bharti right to speak to us so rudely (This will create bad name for Maruti)

Till date I have not got my money, not sure whom should I approach now. If someone can help, please help

Company: Maruti Insurance and MASS
Country: India
State: Delhi
City: South West Delhi

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