MARUTI SERVICE STATION
Not attending Custome

From

K C BISWAS,

50/150 E, ”NANDANAM”,

Kalappurackal,

Sree Narayana Road,

Edappilly, Cochin-24

To

M/S Maruti Service

Sir,

Let me inform the following to your attention.

Today (23/07), I approached Maruti Srevice Centre (Sai Service Station, Cheranalloore Road, Edappilly, Cochin-24) around 4.50 pm for servicing my maruti 800 car. The rear left brake shoe of my car was broken and that wheel is not revolving. So I kept the car in my home and approached the very nearest service station for repairing the wheel and for servicing. I have seen their advt “Free pickup and Drop facility” is providing by them.

Immediately after entering into the service station, I reported the same matter to the front office customer care executive. He called somebody and handed over his mobile handset to me. That person asked me about the location of my home. I told him that it is very near to that Service Station. He told me to wait in that office itself.

After half an hour, around 5.20 pm I again approached the front office customer care executive. He again called the previously called person and told me that he is very near to that office and will come soon. I again waited there for 20 minutes more and left that office without saying anything to anybody.

I have been waited there for more than 50 minutes in that office. Only thing I am expecting today is to pickup my vehicle from my home, which is very near to their service station. I think it is very easy to arrange for them. But I was not found any effort from them.

The only intention of this mail is to inform the matter to you. I am sure that you will take necessary steps in future for avoiding such incidents.

BISWAS, Edappilly

Phone :0484 2801903 (Resi)

9847045098 (Mob)

Company: MARUTI SERVICE STATION
Country: India
State: Kerala
City: Ernakulam

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