Maruti Suzuki [Alto LXI(m)]
Absolute disservice, misguidance and misinformation

TO

Mr. Pankaj Narula

Chief General Manager (Service)

&&&&&&&&&&&&&&&--

Ref: Firebrick red Alto LXI (m)

Reg no. WB 06D 3584

Chasis no. 1612509

Engine no. 4368652

Purchased from: M/S Jalan Distributors

Complains:

1. I have purchased the above car from Jalan Distributors. It was booked on 24.02.2010 and inspite of having proper payment in time and completing all formalities, my car was delivered after 3 months (on 14.05.2010). They have misguided me as you don't have any co-ordination among different units. This unnecessary delay is not desirable.

2. On the first journey after delivery (22.05.2010), we met with an accident. To avoid a collision with a chasing bus, it's bottom hit a road divider on Jessore Road at around 6:30 p.m. We called to the Jalan distributors office for help and other phone nos provided in the book of the authorised dealers. We didn't get any help and nobody could give any information about what to do. Me and my family members are wounded and we had to stay there for 4 hours and we didn't get any help form your so called "anytime Help Center". We had arranged for everything all by ourselves and given the car to the nearest Maruti Authorised Service Center, Paul Automobile near Doltola police line (Madhyamgram, Jessore Road).

3. Paul Automobile was harassing us for nearly 3 months and we have not yet received our car. Paul automobile says that due to non-availability of different parts the repair process is getting delayed which is unbelievable. We have contacted with various officers in charge in Kolkata and they did not take any actions regarding this matter. We contacted to Sri N.Majumdar, Mr Das and they refused to disclose any information.

4. I am an Osteoarthritis patient and I need my car to move. I am suffering from acute Osteoarthritis. Now don't have my car for 3-4 months.

5. I have strong doubt about the quality of the material used in the car while repairing. My car is in this service center (Paul Automobile) for 3 months. It definitely has taken its toll on wear and tear of the materials affecting the life of the vehicle itself- this has been echoed by the service center people and others who have experienced such mishaps.

Thus I expect that you would arrange to replace it with a brand new one of the same model or better (of course on payment of price differences).

Please look into the matter.

Dipti Mitra

9432165452

Kolkata-700078

Company: Maruti Suzuki [Alto LXI(m)]
Country: India
State: West Bengal

  <     >