MARUTI SUZUKI INDIA LIMITED
NON REPAIR OF CAR UNDER WARRANTY

I PURCHASED MARUTI SWIFT LDI MODEL ON28/03. ON 13/082011.I NOTICED SOME HARDNESS IN POWER STEERING OF MY CAR. I CALLED UPON M/S SWANI MOTORS FROM WHOM I PURCHASED THE CAR . THERE REPRESENTATIVE CAME TO MY HOME AND CHECKED THE VEHICLE AND SAID THAT IT REQUIRES TO BE TAKEN TO WORK SHOP. NEXT DAY AGAIN I CALLED SWANI MOTORS AGAIN AND AGAIN BUT THERE REPRESANTATIVE TURNED UP AFTER REPPEATED REMINDERS AND CALLS . HE TOOK THE VHICLE TO SWANI MOTORS WORKSHOP.WHEREOURVEHICLE WAS THROUGLY CHECKED AND IT WAS FOUND THAT POWER STTERING WAS NOT WORKING AND NEED TO BE REPLACED.AS MY CAR WAS UNDER WARRANTY WE REQUESTED THE WORKSHOP OFFICIALS TO GET THE SAME REPAIRED UNDER WARRANTY. BUT THEY GOT VERY MUCH RIGID AND START ABUSING AND BEHAVED VERY RUDELY.SO WE DECIDED TO BRING BACK OUR CAR AND SAME WAS SENT TO STAN AUTOS SERVICE CENTER THEY ALSO REFUSED TO GET THE SAME REPAIRED UNDER WARRANTY AFTERHOLDING OUR VEHICLE FOR SEVEN DAYS . SAYING THAT FAULT WAS DUE TO ENTERING OF RAIN WATER IN THE CABIN. WHEREAS THERE WAS NO SIGN OF WATER IN THE CABIN . AND SAME WAS ALSO NOT POINTED OUT WHEN OUR CAR WENT FIRST TIME TO SWANI MOTIOR WORKSHAP AND NOTHING HAS BEEN MENTIONED IN OUR CAR HISTORY. WE COMPLAINED TO THE COMPANY ABOUT THIS BUT THE COMPANY TURNED A DEAF EAR TO OUR COMPLAINT. WE REPEATEDLY COMPLAINED TO THE COMPANY .AGAIN AND AGAIN BUT OF NO USE..OUIR COMPLAINT WAS CLOSED WITHIUT SEEKING ANY CLARIFICATION FROM US.

NARINDER AHUJA

LUDHIANA M.NO 9417189752

Company: MARUTI SUZUKI INDIA LIMITED
Country: India
State: Punjab
City: Ludhiana

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