Maruti Suzuki India Ltd
Manipulation in saling maruti car by deale

I had booked a Maruti SX4 car with your dealer Fair Deal Auto Pvt Ltd, Sec 10, Noida on 20thFeb and gave them a cheque of Rs 5000.00 and all the papers required for finance. On 22nd Feb they also took my Esteem car for exchange for Rs 2, 20, 000.00 (including exchange bonus). They promised me to give the delivery on 24thFeb but I told them if not possible on 24th them make on 25th or on 26th but not later. I also told them if there is any problem for finance at least inform me so that I can buy the by paying you form my banker or cash etc. Since I was suspecting car price increase in the budget. They did not inform me any thing. I kept calling them about the status of car delivery. Each time they told will inform you after some time. We are about to have the sanction form bank. Eventually car prices increased and they could not deliver the car till 26th Feb. as committed. They told me they are not able to get the loan sanction form the bank. There is some problem. I asked them then why you did not inform me earlier about the same. I could have given you the payment and taken the car. Now car prices have increased why I should bear the increased cost for your fault. I told them to cancel my booking. After an hour they called me and gave an offer to bear the 50% of increased cost. I said agreed. Mean while I told them when I am bearing the increased cost get my car loan done and give me the delivery by 4th March since there were holidays in between. They committed to do so. Finally I myself had to follow the bankers to sanction my loan without their help and got the sanction on 4th March. When I told them to give me the car. They replied we do not have the car in stock. Their behaviour, especially of sales manager Mr Sushil Kumar was very rude.

Company: Maruti Suzuki India Ltd
Country: India

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