Maruti suzuki/wagon R
Bad Service

I am a customer of your esteemed company, Maruti and a proud owner of Wagon R LXI DL2C P 0359.I bought my car on 28-sep through True-Value from T.R. Sawhney Motors Pvt. Ltd. I am very much fond of Maruti and that is why I chose Maruti’s True Value to buy my first car, but now I am not happy the way things are shaping up at T.R. Sawhney, East Gokul Puri. I am entitled for 3 free services, but the day I bought this car I am facing problems in my car and no one is paying heed to it. Moreover my first service is forcibly over and I don’t feel any change as all the problems which were there in my car are still prevailing and they are not ready to take care of it. The main problem was the noise in my car axle which was there in the car the moment I purchased it. I told them and they replaced the axle with an old one through which oil was leaking after few days. Apart from this the other problems which I am facing or the parts which are meant to be replaced are:

Problems-Clutch needed O/H, Axle Boot Leakage, Suspension need O/H, Brake Disk Need Replace, Shifter Seal Need Replace, Reverse Switch Need Replace, Coolant Need Replace

The Technician (Qutubuddin) agreed to the above mentioned problems which are prevailing but another Technician (Javed) and the Manager Mr. Deepak Bhatnagar at True Value are not at all paying heed to my problem and they repetitively asked me to drop the car and left it as it is.

I chose Maruti because it is the most trusted brand in India but now I am in a situation that I feel myself cheated as Maruti is not providing me the desired services. On my each and every visit or telephonic conversation I am told to drop my car, as I leave at 7a.m in the morning for work and come back at 8p.m so it is not possible for me to drop my car there for service as they are not taking care of all the problems in one go. And in fact in the starting few weeks I visited T.R.Sawhney almost every weekend to get my car’s problems fixed. Moreover I am not interested in leaving my car at T.R Sawhney (as they are asking me to drop my car again) without any assurance that they will repair my car. So as a last resort I am mailing you regarding the problem which I am facing.

Company: Maruti suzuki/wagon R
Country: India

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