Maruti Swift VXI
Delay in providing RC and pathetic servicing

udayg
05-31-2011
159

Dear sir,

I am writing this letter th extreme disappointment and distress.

I have a very bad experience with TR Sawhaney motors. I have purchased my car with reg. no dl 8cu 1559 and had faced lot of problem. After more than 5 months i have not recieved my Registration certificate even after regular follow up. on top of it i recieved the car which was having the dent on the left hand side of the car. i informed the manager the next moring and he refused to help me in this regard. that was not enough, on my second service with TR sawhney motors, my ac has stated making funny noise, car was badly serviced. dry clean was actually wet cleanning which took 2 days to dry up. car was not even clent from outside before delivery. no polishing was done even after specific request made to the concerned person. petrol worth rs 800 was stolen from the car. and so on and so forth.

Your website claims that your vision is 'creating customer delight' - I can assure you that this customer is far from delighted

i realize that my situation may not be unique, but I find this level of service completely unacceptable. The least I expect is to be regularly informed and compensated adequately for the delay and unacceptable services. Delays/pathetic services are compensated regularly with most reputed automobile manufacturers in the country and I would expect the same from Maruti. Please let me know if you finds this request unreasonable.

I appreciate the time you have taken to read this

--

Uday Goel

8800375914