Maruti Udyog India Limited/ SX4
Poor after sales service

Maruti Udyog India Limited,

I regret to inform that I am not satisfied with service of Maruti dealer Lohiya Motors, Berhampur, Orissa (Code E-201). I have purchased SX4 from the Mohan Motor Udyog, Kolkatta (0606) on 18 Sep 2009. The vehicle details are as below:-

Model: Maruti SX4 ZXI

Reg no: HR-01 Z 6336

Chassis: 152388

Engine: 2012735

I am serving in Armed Forces and presently posted at Berhampur, Orissa.

My car developed an engine problem ie. RPM of the engine was fluctuating between 1500 to 3000 even at idle conditions on 10 Jan. After I gave a compliant with Lohiya Motors on 10 Jan the car was taken to Garage on 12 Jan and Job Card prepared (JC No- JC09004412 dated 12 Jan). The workshop has not been able to repair the vehicle and not making an earnest effort to do so even after my repeated discussions with them and Managers at various levels at Bhubaneswar Area level. More disturbing was the fact that, various staff and managers have been telling contradictory statements regarding progress of repairs and not giving me the correct facts of repairs. The details are as under:-

14 Jan 10- Mr Pradipta Kar, Supervisor tells that a trained mechanic is being called from Kolkatta as Lohiya Motor donot have trained mechanic to repair SX4. (No mechanic from Kolkatta was called)

17 Jan 10- On my visit to Lohiya Motor, Ms Anju Lohiya and Mr Pradipta Kar tell me that the problem (defective Throttle Body) has been identified and spare would be demanded from Plant at Gurgaon.

21 Jan 10- Ms Anju Lohiya tells that problem is still not clear.

23 Jan 10- Ms Anju Lohiya tells that the spare has been demanded on 21 Jan 10 after showing car as VOR for early dispatch. The spare has been dispatched on 21 Jan fro Gurgaon using SAFEX courier.

24 Jan 10- Mr Abhishek Lohiya, Sales Manager tells me that the problem is not clear and no spare has been demanded and as Mr Prince Chopra has been busy the complete week no progress has been made.

24 Jan 10- On speaking to Mr Prince Chopra, Area Manager Service Bhubaneswar, he denied awareness about the problem and assured he would report to me about the progress.

I am extremely disappointed with the poor response I have received from the staff and executives of Maruti. Though personally I used to regard Maruti Udyog as the best Company meeting the needs of lakhs of Indians as well as Defence Forces, but the current situation has become a nightmare for me as I am facing a lot of trouble carrying out my duties. Therefore I request Senior Managers of the company to issue necessary instructions to concerned persons to carry out the repairs at the earliest.

I also request readers to kindly suggest me options available to me to get the problem resolved at the earliest.

Thanking you all

Napoleon

Company: Maruti Udyog India Limited/ SX4
Country: India

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