Maruti Udyog Ltd./Machino Techno Sales Ltd
Smart Card

To

Mr. Suresh Chatterjee

Machino Techno Sales Ltd.

Jindal House

8A Alipore Road

Kolkata 700 027

Dear Sir,

SUB: Letter of Compalint (RC-01-09-042385)

Ref: Vehicle No. WB 06B 5932

This is to inform you that, my son Mr. Supratim Mitra, had purchased a Maruti Suzuki Alto LXi (Chasis No. MA8EY081S01459032 Engine No. F8DN4296580) your esteemed dealership on 28.08.2009 vide Order Booking/Customer Checklist dated 28.08.2009. A cheque was issued from my State Bank of India account for an amount of Rs. 2, 75, 284/-.

Also to inform you that, another bill (Bill No. AUG/09-10/254) dated 01.09.2009 was raised on account of Road Tax and Registration (Rs. 22915), Extended Warranty (Rs. 1790) and Insurance (Rs. 9074) amounting to Rs. 33, 779.

Now, when I got my Smart Card (Certificate of Registration-Form 23A), I noticed that in the Hypothecated part a “Y” had been written. I then called up your Darga Road outlet, and even personally went to find a solution but nothing happened. So, on 30.05. my son went out there once again and this time he had made a written complaint, which was received by Mr. Ghosh.

That for the last seven months, I am running from pillar to post, to rectify the problem that was carried on from your part, but everything had so far gone in vain. The Public Vehicle Department had told me that whatever that had been written on the Form that was filled up during the registration of the vehicle they had gone by that and if there was any mistake done from the dealers part, it was not their fault, and that the dealer had to rectify the same from their end. My son had informed the same to your Darga Branch office, but they are rigid in their argument and is not cooperating in any way whatsoever.

Firstly, that it clearly indicates that the registration was done from your end vide Bill no. Aug/09-10/254 dated 01-09. Also a sum of Rs. 22915 was taken on that account and also my son had signed the form only, while the details was furnished from your end, as I have the photocopy of that form at my end.

Secondly, as a customer I hoped that a company like Maruti Suzuki or a dealer of your repute, should have some courage and admit your mistake and help customers like us to help rectify the same. Instead of that your people are boldly denying the fact and blaming the same on us without any proper justification. As the registration part was done from your end, it clearly indicates your liability in the matter, as a customer we don’t know what you had written while filling up the said form.

Thirdly, customer is customer till the time payment is done. Once the payment part is over you don’t even care for any problem. Either the people you have recruited feel the same or this may be your company’s philosophy. When it was mentioned to you that the Smart Card issued was with the remark that the car was hypothecated, your so called corporate personnel guarding your interests only, didn’t even bothered to find out any solution for the same but still you get 12 consecutive awards in the Customer Satisfaction Index. What a mockery of the award and I would eagerly like to know how your company bags such awards with such horrible service and satisfaction? Hope this award are given on the overall performance of the company.

Now, that I am looking a solution of my problem at the earliest and hope to get a real time solution this time after a period of seven months.

Looking forward for your earliest cooperation in this regard at the earliest.

Thanking you,

Yours faithfully,

Partha Pratim Mitra

Advocate

23 Sreerampur (N)

P.O. Garia

Kolkata 700084

West Bengal

Phone 033-2430-0197

Mobile: 0-9831111929

Company: Maruti Udyog Ltd./Machino Techno Sales Ltd
Country: India
State: West Bengal

  <     >