MegaCabs
Missed flight due to megacabs irresponsibility

I had booked a cab from Megacabs for 5am on 16th May'11 since my husband was scheduled to catch a 7am flight from Mumbai to Chennai on Indian Airlines. I booked the can on 15th May'11 eve from Thane to Airport and a confirmation sms was sent to me that the cab would erport on time & I would get the driver details 30mins prior to pickup. On early morning of 16th May'11 when no sms came from Megacabs till 4:45am I called up the helpdesk.

The helpdesk executive told me that the cab will come at 5.30am and on asking him the reason for the same he said that the cab has broken down. Now only after I called them they felt it responsible enough to let me know that the cab will not report on time, had I waited this would never ever had come to me. When I asked for the cab details the same was still not being provided to me and when asked for senior / manager the reply was since it was night shift no senior was available. Magecabs should know that its more important to have responsible people at night as when some one is stuck during these hours, working out alternative is more difficult.

Then at around 5am after all this I received an sms saying the cab will reach me as scheduled when the schedule had already failed with the driver's details: Cab MH-03-F-9709, driver Moinuddin with cell 9702102358. When we called the driver said he is in Andheri and he cannot come and we can call and complaint to his Call Centre or who ever we want, My husband kept on requesting him in vain.

Can we get the flight fare reimbursed by Megacabs, will they be responsible for any effect on my husband's career for not making it on time to Chennai for an important business meet worth million dollars.

It was to our saviour that we paralley called Meru and they arranged pickup. But this is a big question as today I've seen so many complaints against Megacabs and wonder if any one in the country is taking action against such frauds.

If this forum hold some value, please initiate very strong action against sucg faudents. Seize liscenece of the driver and such companies for putting people on trouble. I would parallely tweet, put posts on face book and orkut so that people ban Megacabs. Looking forward to action / response on this.

R

rochona.bose@gmail.com

Company: MegaCabs
Country: India
State: Maharashtra

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