Meru Cab
Deficiency In Service - Falling Back on Commitment

I had booked a Meru Cab on 22-June for plying me from Chembur to Prabhadevi on the 23-June at 0840 hrs. I has called the call center well in advance so that my booking is confirmed. The Call Center confirmed my booking with Reference No. AU1A18868, via a SMS sent at 1513 hrs on 22-June.

The SMS carried the information that the cab details would be sent 30 minutes prior to pickup.

On the day on when the service was to be rendered, I did not receive any notification of the cab details 30 minutes prior to pickup. However at about 0830 hrs I received a call from Meru Cabs informing me that my booking was canceled. Reson given was that there are no cabs available and the assigned cab had broken down.

My complaint is that Meru Cab has harassed me, wasted my time, caused me great grievance, discomfort, among others. Another 'co incidence' is that the Yello Black Taxi's had also stopped plying. Hence this aggravated my problems further. I would like to complaint in very strong words Against Meru due to their poor service and monopolistic practices.

Jaideep Singh

Company: Meru Cab
Country: India
State: Maharashtra
City: Mumbai City

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