Meru Cabs
Inconvience Service provided my MERU Cabs

Dear Sir,

I had booked a Meru Cab on 10-June through your website and your reference Number was 5785466. Cab was booked for pick up from Bhiwandi to Thane at 9.30 PM. After booking it online and I had also called up your customer care number 44224422 and got a confirmation from one of your executive that my request is accepted and cab is available at 9.30 PM from Bhiwandi. But When I did not received any cab details 20 min prior to pickup time, I called your customer care number and ask for details at that I came to know that there are no cabs available for pick up. This is not the kind of service that is acceptable from Meru. If the car was not available MERU should have given called an inform us that there are no cab available. It was rainy day and my brother in law had to bring four childrens (twin girls three month old, One boy eight Month old and a girl six year old), my wife and my sister in law. MERU had kept us in very difficult situation without providing any alternate solution. MERU will have to compensate for the problem that my family has faced due to the inconvenience service.

Regards,

Vinay Shah

Company: Meru Cabs
Country: India
State: Maharashtra
City: Thane

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