M/s Jaikrishnaa Maruti Dealership, Coimbatore
New Swift Booking and No Delivery Promise

I have booked a swift petrol Vxi, under my mothers name, she is working in state bank of Mysore, Coimbatore. Myself working with Robert Bosch.

I had booked the car on 25th Dec, under the assurance that I'll get delivery in the first week of January. But later the sales rep informed me that he will give me a 2012 swift instead of the old for the same price but on or before 12th Janaury 2012.

I am now not getting any committed dates for the delivery of the car, whereas I had put a clause that I need the car before 12th of this month. He too assured the same, stating that he will deliver the car before 12th January.

I had choices of competitor companies (VW, Hyundai, Fiat) as well as other Suzuki dealers (ABT), but I chose your dealership due to the good values your concern has.

But now I'm terribly disappointed with this kind of response I'm getting. I have to undergo terrible torment and mental tension due to this.

I working in the automotive field know all kind of supply chain and logistics issues, but would appreciate if your people are honest with me.

I would appreciate if you would reply to this email and ask your concerned person to call. Please understand this, I am your customer and you are liable to serve me. I am not expecting an favor from you, instead I am expecting good service for the money I am paying you/

Hope the concerned would reply to this email.

Kind regards,

Alagurajan karunakaran

Engineering Applications - Monitoring and On Board Diagnostics.

Robert Bosch India

Bangalore

Company: M/s Jaikrishnaa Maruti Dealership, Coimbatore
Country: India
State: Tamil Nadu
City: Coimbatore

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