M/s OSL Hyundai-CUTTACK
Replacement of bursted tyre

CONSUMER DETAIL

Name: DHIRENDRAKUMAR MAJHI

V-9, HAL TOWNSHIP, SUNABEDA-2

KORAPUT (ODISHA)

Phone Number of Consumer : 919438171030

Email ID of Consumer: dkmv9_123@yahoo.com

COMPLAINT AGAINST

OSL HYUNDAI

RAJTARANGINI COMPLEX, BUXI BAZAR, CUTTACK

Orissa, India 753001

E-mail: oslhyundai@rediffmail.com

Tel No :0671-2530500

Consumer's Proof of Purchase Record: Invoice Number H201000272

Price of Purchase of Car: Rs 4, 65, 089/-

Date of Purchase: Jan 25

Was the Company Contacted about this Complaint: Yes

Company Official Contacted Regarding the Complaint :

1. Mr NILAMANI SAHU

Mobile No: 919338685221

2. Mr Sarat Mohanty

Mobile No : 09338685213

3. Mr Himansu Shekhar Samal

Mobile No : 9437422086

Complaint Details

I had purchased the Hyundai i10 car ((invoice number H201000272, Chassis number MALAN51CLBM815398A, Vehicle Regn number OR05AN4793) on 25-1 and on 13-5 took the vehicle to M/s OSL HYUNDAI-CUTTACK for 1st free servicing. The vehicle had run only 2508 Km when it was handed over for servicing. While coming back after servicing, the rear left side tyre got bursted on the high way (NH-5) at a point which is just 5 Km from Cuttack. On checking, it is observed that there was about 1 inch through cut on the side of the tyre (not on the portion which comes in contact with the road) through which air has leaked. I used the Stepney and reached Bhubaneswar where I was staying. I gave a telephonic call to Mr. Nilamani Sahu of OSL and told about the problem. He told me to contact Mr. Himansu Sekhar Samal (Tel No 9437422086). I contacted him and informed about the problem. He started telling me that OSL is not responsible for this type of Customer problems as the tyre is from M/s Bridgestone and the individual has to come to OSL, take a letter and go to M/s Bridgestone office in Bhubaneswar and take their opinion. He disowned the responsibility of helping me in this regard. Then I repeatedly wanted to contact Mr. Nilmani Sahu, but he intentionally did not attend to the call. The matter is reported to Complaint help line of M/s Hyundai Motors - Mr. Nisika and the Complaint id number is 143853228. On 14-5 at about 8:28PM, a person from OSL came with a letter addressed to M/s Gugunani tyre of Bhubaneswar and handed over the same to me saying that I have to go to M/s Gugunani tyre and hand over the letter to them and they will do the needful. Leaving aside my personal work, I went to M/s Gugunani tyre with lot of hope. They saw the letter and told me that we are not supposed to entertain such letters and why they have sent you to us.

Reason for Complaint

I would like to mention that I travelled almost 500 Kms from my place of work on NH and gave the vehicle for servicing. There was no problem absolutely till vehicle was given for servicing. The vehicle was thoroughly checked by OSL before they took it inside for servicing. It is a brand new car with company fitted tyre, vehicle is hardly 3 and half month old and run only 2508 Km. I am sure, the tyre must have been damaged by OSL personnel while carrying out the servicing work.

I expected that M/s OSL will give free replacement immediately because the car is still under the warranty period, but to my utter surprise, they had harassed me and has not owned responsibly, showed high level of indifferent attitude, did not attend the calls and so forth and so on.

What I Expect

Replace the tyre with similar or superior product; Accept the return of the bursted tyre and pay full refund of the price; Pay compensation for damages / inconveniences caused to me.

Company: M/s OSL Hyundai-CUTTACK
Country: India
State: Orissa
City: Cuttack

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