Nataraja stores
Service complaint

Dear Sir,

I own a Honda Jazz Car in my wife's name R. Velvizhi bearing Regn. No. TN 72 AE 0177.

I would like to share some of bitter experiences at my first and second free services.

I own Maruthi SUZUKI vehicles from 1995 and TOYOTA Qualis from 2004.

I am very much satisfied with Maruti and Toyota service networks.

I own Honda Jazz from October from TVS - Madurai.

For my 500 Km service, I was advised by your sales executives to have the service at my

home town Tirunelveli. But my car was water serviced at a Truck cleaning Ram.

I consoled myself that you people do not have facilities at Tirunelveli and I thought I should

never leave my car at Tirunelveli TVS and planned for Madurai TVS for my second service.

I left my car at Madurai TVS on 23.02.2010 for my second service and took the vehicle back

on 26.02.2010. But I was not satisfied with your service there.

The car was not properly water serviced. The interior of the car especially the dash board was

in the same condition when I left the car. The door pads on the right and left doors had all the

dirt and mud.

And to my surprise, when I went inside at 1.30 PM, the service man who entered the car to have

a final cheakup, (I travelled some 200 KM from my hometown Tirunelveli and reached your service station

at the time informed by your service co-ordinator Mr. Anandaraj) was wearing a very ugly dress

(probably washed a month ago) with dirt, oil and grease causing my car interior a bad odour.

With his ugly hands he spoiled the doors with oily dirt.

Other service men roaming around were also wearing ugly dresses (which I never witnessed in

a Suzuki or Toyota service stations). When I insisted on cleaning the car exterior, a boy

cleaned with a rotten ugly cloth and I got worried. And I was given my out pass only at 4.30 PM

after waiting for a valuable 3 hours.

I am very much disappointed by the world class Honda car company's very poor service at

Madurai service station. And I shall never have the interest to recommend any of my friends

to buy a Honda Car for your neglected services.

I bring this to your attention, to invite you take special and sincere interest in this matter,

to satisfy the Honda car owners, who think they are proud to be a Honda owner.

With Regards,

Prakash

Company: Nataraja stores
Country: India

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