Jet Airways
Discrimatory practices

Can someone explain to me what is the difference in all these different classes of economy class tickets? I booked my ticket on makemytrip, and the ticket gives no indication of the class. It was apparently a V class ticket. I had (due to my former Citibank Jet Credit Card) an upgrade voucher that I tried to use on my trip from Kochi to Mumbai but as told that since I had booked on a V-class economy, I was not eligible for the upgrade. How can anyone know what class it is when one books on MMT or Yatra? They give no indication, to which the counter clerk replied that you will know only when you book on jetairways.com, even though the ticket rates may be higher. So, I guess they book everyone who uses the other travel sites on a lower class that makes them ineligible for an upgrade or higher jet miles. What is the difference anyway? It is the same class of ticket, and even the seat is determined only while checking in. Shouldn't all economy class passengers be treated at par?

Why couldn't I use my upgrade voucher despite having a valid one? What''s more they would not even let me do a cash upgrade to a higher class despite me having some frequent flier miles and being willing to pay the extra amount mentioned on the website, to which the checking counter staff gave some more confusing answers like they are only for redeemable tickets, etc. What's funnier is that they would not take my money for a higher grade though they were flying with empty seats in business. If I was a Jet shareholder, I would be concerned.

Also, has anyone tried to use the discount vouchers that are also sent to you? Apparently they are valid only on full fare tickets. So, if you are willing to pay an amount substantially greater than what you are getting the tickets for, you can get a discount, and even after that the cost of your ticket will be significantly higher than when you purchase it from a travel site. Does it make sense? It does not, to me.

Company: Jet Airways
Country: India

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